Clear answers.
Before you begin.

Pick what you already know you need, or use Not sure — help me choose. Our team will help you find the right starting point without guessing.

No. You can use email, ORAGROL chat, the website form or meet in person. A conversation is only needed when you want one or the service requires custom scoping.

ORAGROL chat is available 24/7. A real person is available Monday to Friday, 9am to 6pm ET, subject to availability.

We confirm what you need and prepare a proposal covering the appropriate scope.

We use the products or services you selected to define scope, pricing and terms for your review.

The exact products or services ordered, conditions, amount, payment method and both sides’ responsibilities.

You review, sign and return the contract. We finalize it before the order is confirmed.

Payment follows the signed contract, never before. It is due according to the terms stated there.

Yes. Once the signed contract and payment are received, we issue a complete invoice for the order.

Card or bank transfer, as stated in your contract.

Yes. Applicable tax is shown as a separate line on your invoice.

Invoices are due within 30 days. Unpaid balances accrue interest at 1.5% per month, and service may be paused when payment is more than 15 days overdue.

Yes. With 60 days’ written notice and no outstanding balance, there is no cancellation fee. Other cancellation costs and OR ONE term conditions are defined in the contract.

Under our standard agreement, data is returned or securely destroyed within 30 days, with written certification available on request.

Action-taking services state target response times. They remain targets, not guarantees, until proven in live operation.

Both sides’ responsibilities are written explicitly into the contract before signing.

No. Most services are designed to take action, while selected services provide ongoing expert oversight and advice.

Detection and analysis can run automatically around the clock. Nothing reaches you and no action is taken without human review.

Each action-taking service has a stated target response time. The applicable target appears with the service.

Primarily read access and, for action-taking services, limited write access to approved business systems. Access can start narrow and expand when appropriate.

Most services provide ongoing protection rather than a one-time checkup.

Clear visibility into findings, fixes and open items, plus urgent alerts. Delivery begins through written summaries and email, with a fuller online dashboard planned.

No. Information is written for business owners and decision-makers.

Yes. Urgent findings are not held for a scheduled update.

Reach us through ORAGROL chat or email and our team will review it.

Urgent issues for active clients follow the target stated in their service. General questions are handled the same or next business day.

ORAGROL chat is available 24/7. Human support is Monday to Friday, 9am to 6pm ET, subject to availability.

Chat can route your message, but it is not emergency incident response and does not create a service relationship. It does not provide remediation instructions.

Use ORAGROL chat or the contact form. Department mailboxes will be published once the permanent domain is active.

Headquarters and Registered Office: Thunder Bay, Ontario. Toronto Presence: Toronto, Ontario.

Yes, Monday to Friday, 9am to 6pm ET, subject to availability.

We handle data in line with Canadian privacy law and require appropriate insurance before taking on client-system access.

Starting prices appear on each service page. Your exact cost depends on the selected Cybersecurity, Business Automation or OR ONE scope.

Cybersecurity tiers and Business Automation packages can be upgraded, while OR ONE scales into custom requirements.

Usually no. We work alongside existing IT providers or internal teams, focusing on the security and automation layer.

We support Canadian small and medium-sized businesses across the industry profiles shown on our Industries page.